Numiere offers a limited lifetime warranty for its products. This warranty covers damages, defects, or issues arising from the product's design or manufacture. It's important to note that regular wear and tear and mishandling of the product are excluded from this coverage. This limited lifetime warranty policy applies only to domestic US purchases. Numiere will replace authentic devices with merchandise of equal or superior quality. The Numiere device, when purchased, includes a limited lifetime warranty covering manufacturer-related problems resulting from everyday use. Valid warranties require items to be purchased through authorized sellers, returned within the specified warranty dates, and accompanied by a physical product purchase receipt from the location of purchase. The warranty becomes void if the product has been subjected to an accident, misuse, abuse, improper maintenance or repair, unauthorized modification, or any other use not specified in the printed instructions.
To initiate a warranty claim, please send the product, along with all its components, to the provided address. A warranty fee of $49.95 is applicable to cover the shipping and handling costs for the replacement product. It's essential to understand that we provide a new product rather than repairing the existing one. Include your Name, Address, Order Number, Telephone Number, Email Address, and a detailed explanation of the problem you're experiencing with your device when sending the product.
For devices purchased outside of the US, international returns and warranties are subject to the policies of your place of purchase, whether it's a spa, retailer, or distributor. Please refer to your receipt or place of purchase for their specific return and warranty policy.