Refund policy

devices and attachments can be returned within 30-days of purchase, and LUMINA NRG Primers & Skin Care can be returned within 30-days. Refreshed LUMINA NRG devices and attachments are FINAL SALE and cannot be returned unless received damaged. All Gift Cards are FINAL SALE and cannot be returned.

If you received your product damaged during shipping, please save the damaged box and product(s) and initiate a return below.

We are only able to issue refunds for LUMINA NRG products purchased directly from www.LUMINANRG.com. If purchased from another retailer, please contact them directly for information on their return policy.

Please retain your proof of purchase, as it is required for all refunds and returns. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Warranty Policy 
LUMINA NRG will replace authentic devices and attachments eligible for warranty service with merchandise of equal or better quality. Every new device includes a 30-day money-back guarantee and a one (1) year warranty covering any manufacturer-related problems resulting from everyday use of the product. An extended 2-year warranty is available for purchase (must be purchased before the original 1-year warranty has expired) by contacting a representative. Warranties are only valid for items purchased through authorized sellers, returned within the warranty dates, and have a physical product purchase receipt from the location purchased.

Non-Warranty Policy
As a one-time courtesy, LUMINA NRG will replace authentic devices and attachments not eligible for warranty service with Refreshed merchandise of equal or better quality (fees do apply). Your replacements are guaranteed against Manufacturer Defect for 90 Days. Be aware if you purchase LUMINA NRG from any location not listed as authorized, the product(s) may be counterfeit, defective, and possibly harmful to use. Unfortunately, LUMINA NRG can take no responsibility or warranty any products purchased through unauthorized sellers.